Integrating our services

Connecting services around patient needs

Nurse learning over laptop in multi-disciplinary team meeting

Organisational boundaries can make it hard to design care around a patient needs. By becoming a single organisation, we have reduced those barriers. This creates opportunities for teams to coordinate and work together.

Patients receive care that feels connected, consistent and easier to navigate.

Across the Trust, teams are working together to:

align clinical pathways
improve transitions between services
develop shared approaches to care.

This is particularly important for people with complex needs. They may receive care from many teams over a long period.

Case studies

Supporting a whole person approach to care

Our whole-person approach has vastly improved the experience of children, young people and their families in our communities. Learn about Mallory's experience with our Speech and Language Therapy Team.

Developing a neighbourhood-based model for care

Using a neighbourhood-based model, we will bring together universal, targeted and specialist services. A single point of access will be open to any family living in Norfolk or Waveney. Helping families to get the advice, support and assessments that they need.

Delivering successful innovations at a greater scale

Our award-winning partnership between our physiotherapy service and Flok Health is rolling out across Norfolk, Cambridgeshire and Peterborough. More patients will have faster access to care.

Think Family approach

Integrating our services has enabled us to use a truly integrated Think Family approach. We look at the whole family across all our services. We know that concerns affecting one family member can impact other people in their family. This helps us to act at the earliest opportunity.

Using innovative technology for wound care assessments

Integrating our services has supported digital innovation across the Trust. We are exploring and supporting innovative solutions that improve patient care and staff experience. An example is Minuteful for Wound by Healthy.io.

Sharing expertise across the region

While our Musculoskeletal (MSK) teams continue to provide care locally and remain distinct services, they now work under shared leadership and governance arrangements. This creates more opportunities for collaboration, shared learning and improvement across geographical boundaries.

Adults Services

Childrens Services

Other Services