Delivering successful innovations at a greater scale
Case study
Integrating our services enabled us to deliver successful innovations at a greater scale. Ensuring more patients benefit from improvements in care.
Our award-winning partnership between our physiotherapy service and Flok Health won Primary and Community Care Project of the Year at the HSJ Partnership Awards 2026.
Originally developed within our former Cambridgeshire and Peterborough service. We pioneered the first large-scale deployment in England of an AI-powered physiotherapy service. Giving patients with back pain access to same-day care. Providing personalised assessment and treatment through a smartphone app.
The results were impressive. During the 12 week pilot, more than 2,500 patients used the service. Reducing musculoskeletal waiting times by 44% and back pain waiting lists by 55%.
It highlights how digital innovation helps improve access to care, while reducing pressure on services.
We are rolling out the model across Norfolk, Cambridgeshire and Peterborough. More patients will have faster access to care. Our Trust will benefit from economies of scale, shared learning and a consistent approach to innovation.
Integration has strengthened our Trust. Spreading best practice, accelerating innovation and maximising the impact of successful initiatives.
By bringing services together, we are not only improving outcomes for more patients. We are creating a stronger organisation that can deliver transformation at scale.
