Developing a neighbourhood-based model of care in Norfolk and Waveney

Case study

In Norfolk and Waveney, the merge has revealed several opportunities for our services.

Our Norfolk and Waveney Children and Young People's (CYP) services have integrated. Using a neighbourhood-based model, we will bring together universal, targeted and specialist services.

Together, these changes are helping us create a healthcare experience that feels more:

connected
straightforward
focused on the needs of patients and families

A single point of access will be open to any family living in Norfolk or Waveney. This will help families to get the advice, support and assessments that they need.

New tools are in development to ensure children and families only have to tell their story once. These tools help reduce the barriers to accessing our services. They will also help address the inequalities experienced by different communities.

Nurse assessing a SEND child's knee. The child is sitting on the lap of their parent.

We are developing a neighbourhood-based model for our services. This will bring together teams from across different sectors in the community. These sectors include schools, primary care, social care and community organisations. Working together, we will be able to provide joined-up personalised care.

We can help children, young people and their families to get the right support at the earliest opportunity. This will improve the community's health outcomes. The new approach will enable us to provide better support to families with complex needs. This includes support for children and young people with Special Educational Needs and Disabilities (SEND).

The model must match the local needs and experiences. We are coproducing it with local children, young people, families and professionals.

Integrating the CYP services has enabled us to merge our digital systems. This integration will improve efficiency, streamline support and reduce duplication. Staff will be able to easily access records and work closely across specialities.

We are also developing a new Needs Mapping Tool and a single digital Request for Support process. These tools will help both families and professionals. As a child or young person's needs change, we will be able to seamlessly move them between services.

With a more efficient workforce, we can reinvest in our frontline services.

We will strengthen our workforce with more development opportunities and clear career pathways. With more collaboration across services, we're providing greater access to specialist skills. This will also help improve our workforce resilience.

Over time, this will improve recruitment and retention. Enabling us to deliver consistently high-quality care across Norfolk and Waveney.

Together, these changes will create a more integrated, sustainable and person-centred service. The service will meet the needs of local communities now and in the future.

With a more efficient workforce, we can reinvest in our frontline services.

We will strengthen our workforce with more development opportunities and clear career pathways. With more collaboration across services, we're providing greater access to specialist skills. This will also help improve our workforce resilience.

Over time, this will improve recruitment and retention. Enabling us to deliver consistently high-quality care across Norfolk and Waveney.

Together, these changes will create a more integrated, sustainable and person-centred service. Meeting the needs of local communities now and in the future.

Adults Services

Childrens Services

Other Services