Video appointments

We will schedule your appointment, as usual. You will receive:

• the date and time of your appointment
• instructions on how to join sent by email or letter

You join the appointment using the meeting link or using the meeting ID and passcode. These will be sent to you by email or letter.

If you have questions about your appointment, please contact the specialty or department number shown on your appointment email or letter.

We recommend finding a quiet space where you feel comfortable discussing personal or confidential information.

For video appointments, you will need:

• a stable internet connection
• a device with a microphone and camera such as a smartphone, tablet or laptop
• Microsoft Teams app (smartphone or tablet) or an internet browser like Google Chrome or Microsoft Edge (for laptops and desktops)

If you cannot join the video call or your call is interrupted, the service will attempt to contact you by telephone.

There are 2 ways to join a video appointment:

• Meeting link
• Meeting ID and passcode

When you open the Microsoft Teams app or visit the meeting link online, you will be asked for permission to use the camera and microphone. Allow Microsoft Teams to access your camera and microphone. This will let your clinician see and hear you.

When you join a Microsoft Teams appointment, you will be placed in a virtual waiting area. This is also known as the lobby. While you are in the lobby, we recommend checking that your camera, microphone and speakers are working.

Your clinician will admit you into the call when they are ready. Please say hello when you join.

Once your appointment is complete, the call will end when:

• the clinician may end the call
• you can select 'Hang up' or 'Leave'