Improving access to services

Getting the right support should be as simple as possible. Creating our new Trust has given us opportunities to make services easier to access, easier to navigate and better connected around the needs of patients and families. Patients often require support from multiple teams during their healthcare journey, and by working as one organisation we can ensure those transitions are smooth and coordinated.

For patients, this means clearer routes into services, reduced complexity and a more joined-up experience of care.

For our staff, this means our teams are better able to share information about patients, coordinate appointments and work together to ensure people receive the support they need as quickly as possible.

To support these improvements, we are streamlining referral processes and developing more consistent approaches to accessing care.

The merger has also enabled greater alignment of digital systems, including shared patient records on SystmOne. These developments are helping services manage referrals more effectively, improve communication between teams, reduce duplication and ensure information is available where and when it is needed.

Together, these changes are helping us create a healthcare experience that feels more connected, more straightforward and more focused on the needs of patients and families.