Norfolk Wheelchair Repair Service (WRS)

Contact us

You can contact our service Monday to Friday, 8am to 4pm.

Telephone number: 01603 780914
Telephone number: 01603 780915
Email: eec.rsc@nhs.net

Address:

The Red House
160 Hellesdon Park Road
Hellesdon Park Industrial Estate
NR6 5DR

Out of hours

You can contact our out-of-hours service Monday to Friday, 4pm to 9pm. From October 1st 2026 please see our temporary changes notice.

Weekends and bank holidays, 9am to 9pm.

Out of hours emergency telephone number: 07810 056222

We do not provide roadside recoveries.

If you require a repair while travelling in the UK, outside of Norfolk, contact the service who will direct you to a local wheelchair service provider.

Due to service pressures within our Wheelchair Repair Service, we are temporarily making changes to our out-of-hours on-call provision from 1 October, 2026.

The weekday evening on-call service will no longer be available. On-call cover will be available on alternate weekends only.

During covered weekends, the service will operate:

Friday: 4:30pm to 9:00pm
Saturday: 9:00am to 9:00pm
Sunday: 9:00am to 9:00pm

The current planned weekend schedule is:

2 October weekend: No on-call cover available
9 October weekend: On-call cover available
16 October weekend: No on-call cover available
23 October weekend: On-call cover available

This alternating pattern will continue until staffing levels increase and full service provision can be restored.

If you require support outside of on-call hours, please contact the Wheelchair Service during normal working hours on 01603 216956 or eec.rsc@nhs.net.

Welcome to our service

Our service offers support, maintenance and repairs. NHS wheelchairs provided on loan are maintained by the Wheelchair Repairs Service (WRS).

We will not maintain any wheelchair that has not been provided by Norfolk Wheelchair Assessment Services. If you service was provided through a Personal Health Budget, it is your responsibility to have your wheelchair maintained.

You wheelchair will need to be inspected yearly. We will visit you to inspect your wheelchair.

It is your responsibility to contact our service to request a visit if:

you have any problems with your wheelchair
your wheelchair has not been inspected within its service due date

There are some decisions our technicians cannot make by themselves as the decision needs clinician approval. We will contact a clinician if this type of needs to be made.

You can also contact the Wheelchair Assessment Service if there is anything our technicians cannot help you with.

Returning old or unused equipment

To return your or your loved one's wheelchair or equipment, call 01603 780914.

We will arrange for it to be collected within 7 working days.

The equipment includes:

wheelchairs (manual and powered)
postural children's buggies
pressure relieving cushions
specialist moulded seating

We can repair, recycle and reuse old or unwanted wheelchairs.

Call 01603 780914

Related pages

Elderly Man In Wheelchair Being Fitted With A Prosthetic Leg By Clinician

Wheelchair Services

We provide a comprehensive wheelchair service. Our services are available to residents registered with a Norfolk GP surgery.

Adults Services

Childrens Services

Other Services