Better systems for busy brains: human factors and ergonomics
Understand how human factors and unconscious bias can influence different areas of everyday work, decision-making, communication, and patient safety.
Explore the impact of communication, teamwork and situational awareness on outcomes.
Participants will explore how applying human factors principles can improve care, safety and staff experience.
Growing the lily pond
Practical ways to build, embed and sustain thriving continuous improvement environments that support productivity and performance improvement.
Assessing readiness and building the essential conditions for improvement to take root.
Build habits, systems and routines informed by quality improvement approaches and behavioural science.
Unpicking complexity
A session to empower leaders to spot tough 'wicked-mess' challenges, use the best tools to tackle them, and lead with confidence through complexity and uncertainty.
You will learn how to:
- understand types of complexity in improvement
- spot tame, messy, wicked, and wicked-mess challenges
- use the right leadership tools for each type
- grow confidence in leading through uncertainty and complexity
