Our aim is to prevent admissions to acute settings by delivering urgent nursing care in the community.
Our team provides urgent nursing interventions overnight to help patients stay at home and avoid hospital admission. We offer:
acute and initial catheter care
palliative symptom control and support
acute wound care
urgent diabetes support
bowel and drain care
urgent injection administration
We also support patients, GPs, social services (including Swift Response and Night Owls), and the ambulance service overnight.
The out-of-hours coordination team is based at Norwich Community Hospital, and we work in partnership with East Coast Community Healthcare to deliver care in Great Yarmouth and Waveney.
We cover all areas of Norfolk and Waveney, with around 8 teams working each night, supported by the coordination team in Norwich. Teams are dispatched based on location to ensure the fastest possible response.
Referral
We accept referrals from:
out of hours GPs
999 services
NHS 111
social services
acute trusts
patients visiting the area
If you're already known to the Trust, you can contact the team directly overnight via our call handlers at CallEast. They will take your details and pass them to our dedicated out-of-hours coordination team for triage. A senior coordinator will then contact you to assess your health concern and determine if an urgent response is needed.
A team of qualified nurses and healthcare assistants (HCAs) with drivers are on duty across the county overnight and will be dispatched as soon as possible. Response times depend on capacity and triage, but we aim to reach patients with the most urgent needs within 2 hours.
