Norfolk Health Improvement Practitioners

We are the Health Improvement Practitioners at East of England Community Health and Care NHS Trust. We support patients who frequently attend A&E.

We’ve been commissioned by the local Integrated Care Board (ICB). Patients are referred from the Acute Trusts, but we also work with other Emergency Services such as EEAST, 111 and unplanned community teams.

We are a small, dedicated team, which means you will usually work with the same staff member and can build a strong, trusting relationship.

We offer a flexible service and can meet you at a location that suits you. We can also keep in touch by phone, text message, or email. If appropriate, we can help connect you with local groups, services, and community organisations.

Our service operates Monday to Friday, from 9am to 5pm, excluding bank holidays.

Every member of our team has extensive experience supporting people with a wide range of complex physical, social and emotional health needs.

We take a holistic approach, tailoring our support to everyone’s needs. We are non-clinical practitioners. Our role is not to stop you from accessing emergency services when needed, but to help you manage your health, social and emotional wellbeing. We consider both your long-term and short-term needs in the community.

We can refer you to community nursing and therapy services, as well as third sector organisations and community groups for advice and support.

We work with other professionals and teams to ensure you have access to the care and support you need to meet ongoing, long-term and changing needs.

If you are an existing patient who is already registered with our HIU Service and need further support, please call 01493 809977 or contact your practitioner directly.