Welcome to our service
The Unscheduled Care Coordination Hub (UCCH) is a team of healthcare professionals who work together to help people get the right care, in the right place, at the right time across Norfolk and Waveney.
The hub brings together clinicians from different health and care organisations to assess patients' needs and make sure they receive the most appropriate support. This is a new way of working in the country, where multiple partners work together across organisational boundaries for the patient's benefit.
The team reviews ambulance waiting lists to identify patients who need urgent attention but are not seriously ill or injured. In some cases, patients may receive quicker or more suitable care from community health services rather than an ambulance. The UCCH helps coordinate this care and ensures patients are directed to the service that best meets their needs.
The hub also accepts referrals from paramedics at the scene of an incident and from community healthcare staff.
The partners that came together to deliver the service are:
- Paramedics, from East of England Ambulance Service (EEAST) NHS Trust
- Community nurses and therapists from East of England Community Health and Care (EEC) NHS Trust and East Coast Community Healthcare (ECCH)CIC.
- Urgent care Doctors from Integrated Care 24 (IC24)
- Social Care from Norfolk County Council
- Virtual Ward services from EEC and Acute Trusts.
The hub also works in collaboration with the three Acute Hospitals, and has direct links with Frailty services, Same Day Emergency Care (SDEC) services and other clinics.
