Non-Executive Director visit to Children and Young People’s services in Bedfordshire

Children and Young People’s services in Bedfordshire recently welcomed Non-Executive Director Anna Gill, who spent time meeting teams and seeing first-hand the care and support provided to local families.

Anna described the visit as a valuable opportunity to see the service “in action” and spent the day observing colleagues delivering care, supporting families, and working together across teams.

One of the strongest impressions from the visit was the dedication of staff, which Anna described as ‘a hugely passionate and compassionate team under very visible and supportive leadership.’ Colleagues spoke warmly about their roles and the difference they make every day, with a shared commitment to improving the lives of children and young people.

Staff wellbeing was a key theme throughout the visit. Teams described how they support one another, particularly when responding to families who may be anxious or distressed while waiting for appointments. Anna noted how this supportive culture is reflected in positive staff survey results and the openness colleagues feel in seeking help when needed.

It was encouraging to hear how work to reduce waiting times is making a real difference. Families are supported not just at the point of assessment or diagnosis, but throughout their journey with ongoing care and follow-up tailored to individual needs.

During clinic observations, Anna saw powerful examples of person-centred care in action. Clinicians used creative and thoughtful ways to help young people and their families understand their experiences, particularly when discussing neurodiversity. Anna said; “The sessions were holistic, caring and focused on helping children and families see and celebrate their strengths.”

The visit also sparked ideas for further improvement. Anna has highlighted an opportunity to enhance support for families immediately after receiving a diagnosis which is a moment that can feel overwhelming, even when expected. Exploring options such as peer support or partnerships with voluntary organisations could provide comfort and reassurance at this important point in the journey.

Overall, the visit provided strong assurance about the quality of care being delivered and the dedication of the teams involved. Thank you to all colleagues who welcomed Anna and shared their work so openly your compassion and commitment continue to make a real difference to children, young people and families across Bedfordshire.